Frequently Asked Questions
1. What products do you sell?
We specialize in stoneware and ceramic dinnerware sets, including plates, bowls, and kitchen essentials. Our products are handmade, durable, and safe for everyday use, featuring beautiful reactive glazes and modern designs.
2. Are your products safe for food use?
Yes! All our stoneware and ceramic products are lead-free, cadmium-free, and non-toxic. They are safe for serving all types of food and beverages.
3. Can I use your dinnerware in the microwave or dishwasher?
Absolutely! Our bowls and plates are microwave, dishwasher, and freezer safe. However, they are not recommended for oven use.
4. Do you ship internationally?
Currently, we only ship within the United States. International shipping is not available at this time.
5. How long does shipping take?
- Order Processing: 1–5 business days
- Shipping: 6–9 business days
- Total Estimated Delivery: 7–14 business days
Delivery times may vary due to carrier delays, weather, or holidays.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your package until it arrives.
7. What is your return and refund policy?
We offer a 30-day return policy for unused and undamaged items in their original packaging. Some items, such as used or personalized products, are non-returnable. Refunds are processed to the original payment method after inspection.
For detailed instructions, please see our Return & Refund Policy.
8. Can I exchange a product?
Yes! We offer exchanges for the same product in a different size or color, subject to availability. Shipping costs for defective or incorrect items will be covered by us.
9. What payment methods do you accept?
We accept secure payments via PayPal and other trusted payment gateways. We do not store credit or debit card details on our servers.
10. How can I contact customer support?
If you have any questions or issues, our support team is happy to help:
Website: www.sorevia.shop
Trader : Sorevia
Email: support@sorevia.shop
Phone: +1 (678) 677-3187
Address: 704 S Jefferson St, Amarillo, TX 79101, USA
11. Are your products eco-friendly?
Yes! Our stoneware is made from natural clay and fired at high temperatures, ensuring long-lasting, reusable, and environmentally responsible products.
12. Do your products make good gifts?
Absolutely! Our dinnerware sets are perfect for housewarmings, weddings, holidays, and special occasions. Each piece is unique, making it a thoughtful and stylish gift.