Privacy Policy


Last updated: October 26, 2025

Sorevia (“we,” “our,” or “us”) operates this website and online store, including all content, features, products, and services offered through it (collectively, the “Services”).

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit sorevia.shop, make a purchase, or interact with our customer support team.

By using our Services, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described below.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information – Name, billing and shipping address, email address, and phone number.

  • Payment Information – Processed securely through trusted gateways such as PayPal or Shopify Payments. We do not store your complete credit card or banking details.

  • Transaction History – Products purchased, returned, or canceled, along with relevant order details.
  • Customer Communications – Messages, emails, or other communications you send to us for support or inquiries.
  • Device & Usage Data – IP address, browser type, device details, and on-site activity (e.g., pages viewed, time spent) used to improve performance and user experience.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders accurately
  • Arrange shipping and send order updates or confirmations
  • Provide customer support and manage returns or refunds
  • Improve our website, products, and user experience
  • Prevent fraudulent activities and ensure site security
  • Comply with legal, tax, and regulatory obligations

3. Sharing Your Information

We only share your data with trusted third parties necessary for our business operations, such as:

  • Shopify – Website hosting and secure checkout platform
  • PayPal / Payment Processors – To securely process payments
  • Shipping Carriers – To deliver your purchases to your specified address
  • Service Providers – For analytics, marketing communications, and IT maintenance

We do not sell, rent, or trade your personal information to unrelated third parties.

4. Data Security

Our website uses SSL encryption (HTTPS) to ensure that your data is transmitted securely. Payments are processed through certified, PCI-compliant payment providers such as PayPal and Shopify Payments.

While we take strong precautions to protect your data, please note that no online system can guarantee absolute security. We recommend safeguarding your login credentials and using strong passwords.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions and fulfill orders
  • Comply with tax, accounting, and legal requirements
  • Resolve disputes or enforce our terms and policies

Once your data is no longer required, it will be securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal data (where legally permissible)
  • Opt out of marketing emails (unsubscribe links are provided in every email)

To exercise any of these rights, please contact us using the information listed below.

7. Children’s Privacy

Our website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal data to us, please contact us immediately so we can remove it.

8. International Data Transfers

Our store is powered by Shopify, which may process and store your data on servers in the United States, Canada, or other regions where Shopify or its partners operate. Shopify uses industry-standard safeguards and legal frameworks to protect your information during these transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us:

Website: www.sorevia.shop
Trader : Sorevia
Email: support@sorevia.shop
Phone: +1 (678) 677-3187
Address: 704 S Jefferson St, Amarillo, TX 79101, USA

Customer service opening hours:

Monday-Friday: 9:00AM-05:00PM Saturday-Sunday (holiday) (GMT-06:00)
Do you have any questions about our products?
Feel free to contact us.
Response Time: We will respond to your message within 24 hours