Return & Refund Policy

Return Window

We want you to love your Sorevia stoneware! If you're not completely satisfied with your purchase, you have 30 days from the delivery date to request a return.

Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

• Items must be unused and unwashed
• Items must be in their original packaging
• All tags and labels must be intact
• Items must be free from any damage or alterations

How to Initiate a Return

Starting a return is simple:

• Contact our customer service team using the contact information below
• Provide your order number and the item(s) you wish to return
• We'll send you a return authorization and instructions
• Pack your item(s) securely in the original packaging
• Ship the package using a trackable shipping method

Refunds

Once we receive and inspect your returned item(s), we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

we do not offer exchanges, please return the item and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

If you received a defective or incorrect item, please contact us immediately. We'll provide a prepaid return label and issue a full refund or replacement at no cost to you.

Damaged or Defective Items

We carefully inspect all items before shipping, but if you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs.