Terms of Service

Terms of Service

Last Updated: October 26, 2025

Welcome to Sorevia. By accessing our website or placing an order through sorevia.shop, you agree to the Terms of Service outlined below, along with our related store policies. Please read these terms carefully, as they govern your use of our website, products, and services.

1. Acceptance of Terms

By using our website, creating an account, or making a purchase, you confirm that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Sorevia reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the site after any changes indicates your acceptance of the updated Terms.

2. Order Processing

Orders placed through sorevia.shop are typically processed within 1–5 business days (excluding weekends and U.S. federal holidays).
Delivery times vary depending on location and carrier schedules. For full shipping details, please review our Shipping Policy.

If an order cannot be processed due to payment or address issues, we will contact you at the email provided during checkout.

3. Pricing & Payment

  • All prices are listed in U.S. dollars (USD) and include applicable taxes unless otherwise noted.

  • Payments are securely processed through trusted third-party providers such as PayPal or other secure gateways.

  • Sorevia does not store or have access to your complete credit card or banking details.

We reserve the right to correct any pricing errors and cancel any orders affected by incorrect pricing or availability.

4. Cancellations, Returns & Refunds

  • You may cancel an order within 24 hours of purchase, provided it has not yet been processed or shipped.

  • Eligible items may be returned within 30 days of delivery, in accordance with our Return & Refund Policy.

  • All returned items must be unused, undamaged, and in original packaging.

  • Refunds are issued to your original payment method once your return is received and inspected.

5. Shipping

Shipping is handled in accordance with our Shipping Policy.

  • Sorevia currently ships within the United States only.

  • Risk of loss and ownership of items transfer to the customer once the order has been handed over to the shipping carrier.

  • We do not ship to P.O. boxes, APO/FPO/DPO addresses, or international destinations at this time.

6. Disclaimer & Limitation of Liability

  • All Sorevia products are designed for personal, non-commercial use.

  • Sorevia is not responsible for any damage, injury, or loss resulting from misuse, accidents, or third-party mishandling.

  • Under no circumstances shall Sorevia’s total liability exceed the original purchase price of the item.

  • We make reasonable efforts to ensure all product descriptions, colors, and images are accurate, but variations may occur due to the handmade nature of our ceramic items.

7. Intellectual Property

All content on this website—including but not limited to text, product images, graphics, logos, and design—is the exclusive property of Sorevia and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or use our content without prior written consent from Sorevia.

8. Privacy & Data Collection

We value your privacy and handle your data responsibly. Personal information collected during your visit or purchase is used solely for order fulfillment, customer support, and service improvement, in accordance with our Privacy Policy.

9. Governing Law

These Terms of Service are governed by the laws of the United States and the State of Texas.
Any disputes arising from your use of our website or products will be resolved through the appropriate courts located in Amarillo, Texas.

10. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our policies, operations, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our site after changes have been posted constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions about these Terms or any of our policies, please contact us:

Website: www.sorevia.shop
Trader : Sorevia
Email: support@sorevia.shop
Phone: +1 (678) 677-3187
Address: 704 S Jefferson St, Amarillo, TX 79101, USA

Customer service opening hours:

Monday-Friday: 9:00AM-05:00PM Saturday-Sunday (holiday) (GMT-06:00)
Do you have any questions about our products?
Feel free to contact us.
Response Time: We will respond to your message within 24 hours